Delivery & Returns

Order Delivery Times:

Please allow 4 - 10 working days from date order placed for delivery in the UK.

Please allow 10 - 15 working days from date order placed for delivery to Continental Europe.

Total Wargamer will only be considered in default of it commitnment to deliver an order; and will therefore only be in a position to resend or refund UK orders after a period of 28 days has passed, for European orders this period is 44 days.

Should Total Wargamer be unable to deliver within the 28 days stated above we will contact the customer via email informing them as such and will reschule order fulfilment after obtaining agreement with the customer or will arrange a refund; whichever is the preferred choice of the customer.

Shipping Games Workshop products outside Europe (EEA)

From 31st May 2011 Games Workshop have changed their Conditions of Sale, meaning that indepedent wargames stockists like Total Wargamer will no longer be able to sell Games Workshop products outside of the Eueopean Economic Area (The EU + Norway & Iceland).

Here is a full list of the countries that we are permitted to sell Games Workshop products to:

Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Finland, Estonia, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom

Regrettably, customers from countries such as Australia, New Zealand, USA, Canada and other non-EEA countries will no longer be able to purchase Games Workshop products from us.

This is not the only change being introduced by Games Workshop, most will not affect our customers, but amongst those that will is a restriction on the sale of non-English language products - i.e., rulebooks, army books and codices that are not in English, these are still available for purchase from Total Wargamer but not until 2 months after release.

Packaging:

All our orders, no matter how big or small, are dispatched in a box. No padded envelopes are used so your order arrives in perfect condition.

Cancelling an order:

If you wish to change or cancel an order before despatch please contact us at [email protected].

It would be helpful if you could have the following details to hand:

- Customer name
- Order number
- Date of the order

We attempt to process orders immediately so we may have already packaged your order and made arrangements for it to be sent to you. If this is the case then we cannot always stop the order from being sent. Once you receive the order, you will have to return it to us within 28 days of delivery.

If you wish to cancel the order within 7 days after delivery, we will refund the cost of the item and the cost of delivery and we will provide a freepost return address for you to use for the return.

Orders from outside the EU

Please be aware that orders placed from outside the EU are likely to attract import taxes/duty at the rate specified by the receiving countries tax authorities, the customer is entirely responsable for these costs and Total Wargamer will not accept returns on grounds of unpaid import duties. Should an order be returned to us for this reason the customer will be billed for any additional costs that we incur.

Returns policy & procedure:

We are pretty certain that you will be delighted with any product purchased from us but if you wish to return an item to us then we’ll try to make it as easy as we can. Any item may be returned for any reason within 7 days of the date of despatch so long as it is unused, undamaged and in original packaging.

We will refund the price of the item and cost of delivery to the purchaser and we will provide a freepost return address for you to use for the return.

If an item arrives damaged we will arrange to replace it at our cost (up to 90 days after purchase); including the costs you incur in returning it to us.

We will keep you informed about the progress of any replacement products. This does not affect your statutory rights.

Procedure for exchanging or returning an item:

If you would like to request a return, please send an email to us at, [email protected], outlining the item you would like to return, your original order number, our stock number and the reason. Please tell us if you would like the product exchanged or refunded.

Please package the item securely for transit, using the manufacturer’s original packaging if available, and remember to enclose all the individual items that combine to make the product complete.

Once we have received and processed the returned item we will process the refund or despatch the replacement item.

*Please Note:

There are some items that can attract an additional delivery charge, either individually or in combination with other large or heavy items, this includes but is not limited to:

• Warhammer 40,000 Dark Vengeance
• Warhammer Island of Blood
• Paint Station
• Imperial Sector
• Imperial Strong Point
• KR Figure Cases
• Feldherr Figure Cases
• Horus Heresy Boardgame
• Dust Tactics Boardgame
• World of Warcraft Boardgame
• Battles of Westeros Boardgame
• Arkham Horror Boardgame
• Chaos in the Old World Boardgame
• Citadel Figure Case
• Citadel Army Figure Case
• Citadel Monster Figure Case
• Feldherr Hardcase
• Citadel Realm of Battle
• Imperial City
• Many Battlefield in a Box terrain pieces
• Many Figure Cases
• Some Heavy Books

Terms modified: 6th June 2013